Support

Shipping & Returns

Shipping is charged on every order. Eligible items can be returned within 14 days of delivery.

Reviewed for accuracy:

Shipping

  • Shipping is charged on every order. We do not offer free shipping.
  • The cost depends on the destination and the weight of your order. You see it at checkout before you pay, and on the product page when we can quote your country.
  • Delivery times are estimates for each destination and are shown at checkout.

Returns

You can return eligible items within 14 days of delivery.

Unused items in their original packaging
Faulty or damaged items
Wrong item received
Items used or installed beyond initial inspection
Custom-configured or built-to-order products
Software licences once activated or redeemed

Return shipping

You pay for return shipping, unless the item is faulty, damaged or not what you ordered. In those cases FUSE pays the return shipping. Pack items securely so they are not damaged on the way back.

Refunds

We refund you within 14 days of receiving the returned item, to the payment method you used.

How to return

  1. Contact info [at] yotltd [dot] com with your order number and reason for return.
  2. Receive a Return Merchandise Authorisation (RMA) number and return instructions.
  3. Pack the item securely in its original packaging.
  4. Ship the item to the address provided with the RMA number clearly marked.
  5. Wait for inspection; your refund is processed within 14 days after FUSE receives the returned item.

Payment

We accept card payments (via Stripe) and bank transfer.

Questions

Call sales on +356 27327840, Mon–Fri 09:00–17:00 Malta time, or email info [at] yotltd [dot] com about a return.

Shipping & returns FAQs

Is shipping free?

No. Shipping is charged on every order. The cost depends on where it is going and is shown at checkout before you pay.

How long do I have to return a FUSE order?

Eligible items can be returned within 14 days of delivery, unused and in their original packaging.

Who pays for return shipping?

You do, unless the item is faulty, damaged or not what you ordered. In those cases FUSE pays the return shipping.

How can I pay?

We accept card payments (via Stripe) and bank transfer.

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