Question 1

How do I place an order?

Accepted Answer

Browse our marketplace or use the FUSE AI assistant to find products. Add items to your cart and proceed to checkout. B2B customers can also request quotes.

Question 2

How do I track my order?

Accepted Answer

Go to Settings → Orders to view your order history and tracking information. B2B customers can track shipments in their B2B Dashboard.

Question 3

Is shipping free?

Accepted Answer

No. Shipping is charged on every order. The cost for your destination is shown at checkout before you pay.

Question 4

What are the delivery times?

Accepted Answer

Delivery times vary depending on the product, stock availability, and your location. Estimated delivery dates are shown at checkout.

Question 5

What is your return policy?

Accepted Answer

You have a 14-day cooling-off period under EU Distance Selling Regulations. Items must be unused and in original packaging. Contact info [at] yotltd.com to initiate a return.

Question 6

How long do refunds take?

Accepted Answer

Refunds are processed within 14 days of us receiving the returned item. The refund will be credited to your original payment method.

Question 7

Who pays for return shipping?

Accepted Answer

The buyer pays return shipping unless the item is defective, damaged, or incorrect — in those cases, FUSE covers the cost.

Question 8

How do I create an account?

Accepted Answer

Click 'Sign Up' and follow the registration process. You can create a consumer or B2B account depending on your needs.

Question 9

How do I reset my password?

Accepted Answer

Click 'Forgot Password' on the login page and follow the instructions sent to your registered email address.

Question 10

What payment methods do you accept?

Accepted Answer

We accept card payments (via Stripe) and bank transfer. Qualified B2B customers may be eligible for NET payment terms (NET-30, NET-60).

Question 11

Is my payment information secure?

Accepted Answer

Yes. All payment processing is handled through secure, PCI-compliant payment processors. We never store your full card details.

Question 12

Are all products genuine?

Accepted Answer

Yes. FUSE sources all products through authorised distribution channels. Every product comes with full manufacturer warranty.

Question 13

Can I get a quote for bulk orders?

Accepted Answer

Yes. B2B account holders can request quotes directly through the platform. Contact info [at] yotltd.com for large volume inquiries.

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